KeyStone Tech LLC ("we," "us," or "our") takes your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data. It applies to all visitors to keystonetech.design and anyone who contacts us or engages our services.
1. Who We Are
KeyStone Tech LLC is a web design and digital services agency based in the Twin Cities, Minnesota. We build custom websites and provide ongoing hosting, maintenance, SEO, and branding services to small businesses. We are the data controller for any personal information you provide to us through our website or during the course of a project.
2. Information We Collect
We collect two types of information: information you give us directly, and information collected automatically when you visit our site.
Information you provide directly:
- Name, email address, and phone number submitted via our contact or intake form
- Business name, website URL, industry, and project details you share with us
- Design preferences, budget range, timeline, and service interests from intake forms
- Any messages, goals, pain points, or other information you include in form fields
- Communications you send us via email or other channels
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Interaction data such as clicks and scroll depth
We do not collect payment card numbers or banking information directly. All payments are processed through secure third-party payment processors, and we only receive confirmation of payment status.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiry and preparing a project proposal tailored to your needs
- Scheduling and conducting discovery calls and project meetings
- Delivering web design, development, hosting, and related services you have engaged us for
- Sending project updates, invoices, contracts, and support communications
- Following up on leads and inquiries in a timely manner
- Improving our website, services, and intake process based on how people use them
- Complying with legal obligations and resolving disputes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not add you to any mailing lists without your explicit consent.
4. How We Share Your Information
We only share your information in the following limited circumstances:
- Service providers: We use trusted third-party tools to operate our business, including email delivery services (Resend), analytics tools, and project management software. These providers only access your data as needed to perform services on our behalf and are contractually obligated to protect it.
- Payment processors: When you make a payment, your payment information is handled directly by our payment processor. We receive only a confirmation of the transaction.
- Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of KeyStone Tech LLC, our clients, or others.
- Business transfers: If KeyStone Tech LLC is acquired, merged, or its assets are transferred, your information may be part of that transfer. We will notify you before your information is subject to a different privacy policy.
5. Data Storage and Security
Your information is stored on secure servers and is accessible only to authorized members of our team who need it to perform their work. We use industry-standard security measures including encrypted connections (HTTPS), access controls, and secure credential management.
Form submissions from our website are stored in a secure database accessible only through our password-protected admin panel. Email notifications of new inquiries are sent to our team via encrypted email.
While we take reasonable precautions to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly if we become aware of a data breach that affects your information.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including maintaining active client relationships, complying with legal obligations, and resolving disputes.
For inquiries that do not result in a project, we typically retain your contact information for up to 2 years for follow-up purposes. For active and past clients, we retain project records and communications for a minimum of 5 years for business and legal purposes. You may request deletion of your data at any time (see Section 8).
7. Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve the experience. Cookies are small text files stored on your device. We use them for the following purposes:
- Analytics: We use privacy-respecting analytics tools to track aggregate visitor behavior such as page views, session duration, and traffic sources. These tools do not identify individual users.
- Functionality: Some cookies are necessary for the site to function correctly, such as remembering your session state.
You can disable cookies in your browser settings at any time. Doing so may affect the functionality of certain features on our site. We do not use cookies for cross-site advertising or behavioral tracking.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information. We will honor this request unless we are required to retain it for legal or contractual reasons.
- Opt-out: You may opt out of any marketing or follow-up communications at any time by replying to any email with "unsubscribe" or by contacting us directly.
- Portability: You may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites, including client portfolio examples, social media profiles, and partner tools. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.
10. Children's Privacy
Our services are intended for business owners and adults only. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us immediately and we will delete it promptly.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of your personal information.
We do not sell personal information. To exercise your California privacy rights, contact us at [email protected].
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, for active clients, notify you via email. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your data, please contact us: